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If you are in the retail business you undoubtedly use cash registers (shop tills) to process customer payments and transactions. Due to the storage of large sums of cash and the fact that they sit prominently on the shop counter, these are at risk of theft and fraud from both members of the public and your own staff.
How do members of the public steal from cash registers?
Members of the public can steal cash straight from your shop cash drawer by leaning across (when staff are absent) and pressing the cash drawer release key. The cash drawer opens automatically revealing the cash inside.
Meanwhile it is not unknown for people to steal the entire cash register. These are rarely secured to the counter top and as some are smaller and more light-weight than others, they can simply be lifted off the counter.
How do staff steal from cash registers?
These are vulnerable to dishonest staff by taking money straight out of the cash drawer and keeping it. Alternatively they may only scan so many items for people who they know, letting them take the rest of the goods without payment.
Every year retail profits are affected adversely by cash register theft and fraud. The good news is that there are ways to prevent it.
Ten tips to preventing cash register fraud and theft
1. CCTV cameras
CCTV cameras can be positioned on the ceiling above the cash register with the view showing the employee andthe customer. Signage is very important when using CCTV and in itself can often be a deterrent.
2. Staff log-in and out codes (clerk codes)
All staff should have their own cash register security code which they must use at all times to log on and off the system. Not all allow for this, but many of the higher priced cash registers do. It is very important to be able to know who is doing what with your shop till. If money has gone missing often the error or theft can be traced back to the exact member of staff but only if they use their clerk codes when operating the cash till.
3. Secure the cash till registerFixing the cash till register to the counter top will prevent it from being easily lifted off the counter top by would be thieves.
4.Remove large sums of notes regularly
Regularly remove large sums of notes from the cash drawer and place it in a secure safe. This ensures that the cash till register do not contain large amounts of money at any one time preventing large scale theft. Make it known that the shop till never holds large amounts of money via signage.
5. Safety in numbers
If possible always have at least two members of staff working on the cash tills. They can then observe each other preventing employee theft as well as acting as a deterrent for thieves.
6. Train staff to be alert
Staff should be alert at all times when operating the cash till and always use their own codes for logging in and out of the machine. This is for their benefit as much as it is for yours.
7. Identify when someone approaches an unattended till
You can buy various motion point detectors (such as pressure-switch mats) which can be used to alert you to someone approaching an unattended cash register. Ensure that there are no large racks etc. blocking the view of the till.
8. Open only when necessary
Ensure cash register drawers can only be opened for the purpose of taking customer payment and not for any other reason. This includes giving change for customer parking etc.
9. Empty your cash drawer
Always empty your cash drawer and leave it open in full view of the shop window so that would be thieves can see that there is nothing to gain by breaking in and taking the cash till register.
10. Label your equipment
Ensure all equipment is marked with an identification number so that if the equipment is stolen and recovered, it can be returned to you.
Don’t let your profits sink with inefficient cash register security. Implement these cost effective measures, keep your money safe!
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Source by Barry A Fish
